Web Incident Management System (WIMS)
Currently, WIMS support is only provided by Kofax Technical Services - Americas.
The WIMS system allows eligible Kofax - Americas customers and partners to enter new Web based support incidents, receive responses to their existing WIMS support incidents, and review their existing WIMS support incident history online. Once a new incident has been submitted, the eligible contact should receive an update notification via email within one business day of their WIMS submission.
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Please refer to the Product Support Eligibility Matrix for the complete list of WIMS supported products.
For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Services - Americas group, by telephone, if you have an urgent issue.
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