This article applies to the following current products, versions, categories and scanners (if applicable):

ProductVersionCategory
CAPTURE5.0Recognition Server
CAPTURE5.0Release
CAPTURE5.5Recognition Server
CAPTURE5.5Release
CAPTURE5.51Recognition Server
CAPTURE5.51Release
CAPTURE6.0Recognition Server
CAPTURE6.0Release
CAPTURE6.1Recognition Server
CAPTURE6.1Release
CAPTURE7.0Recognition Server
CAPTURE7.0Release
XTRATA1.0General Specifications
XTRATA1.5General Specifications

 

QAID # 5923

Question / Problem:

Why do I get an error “Run-time error '-2147220967 (80040219)': COM error: [4008] KdoLib: Error getting data reader from SQL command. There is insufficient system memory to run this query. (701)” and how do I prevent it from occurring?

Answer / Solution:

You may receive the following error if the system that is attempting to run release, recognition, or the Xtrata server doesn’t have the proper resources to do so.:

Run-time error '-2147220967 (80040219)':

COM error: [4008] KdoLib: Error getting data reader from SQL command. There
is insufficient system memory to run this query. (701)


To resolve this issue, verify that the system running release, recognition, or the Xtrata server have enough resources to do so. Running virus scans, backup procedures, or other 3rd party application may consume the needed resources for the Ascent modules.

 

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