Question / Problem:
I am receiving a web site's security certificate error message and am unable to access the Customer Support Portal and the Delivery platform.
Why is that?
Answer / Solution:
The reason that you see the error message is that our servers may not be sending an intermediate certificate, or you are missing a certification authority certificate that are both used to validate our website certificate.
Please perform the steps below to install these missing certificates in the web browser:
- Navigate to DigiCert Trusted Root Authority Certificates ¦ Download DigiCert Root and Intermediate Certificate.
- Download and install the following two certificates:
- Intermediate certificate
DigiCert SHA2 Secure Server CA
- Certification authority certificate
DigiCert Global Root CA
- Restart the web browser.