Web Incident Management System (WIMS)

Currently, WIMS support is only provided by Kofax Technical Services - Americas.


The WIMS system allows eligible Kofax - Americas customers and partners to enter new Web based support incidents, receive responses to their existing WIMS support incidents, and review their existing WIMS support incident history online. Once a new incident has been submitted, the eligible contact should receive an update notification via email within one business day of their WIMS submission. (Click here to see the list of Kofax - Americas holidays.)

Email address:
Password:
(CaSe SeNsiTive)

Forgot your password?

Request WIMS account


Please refer to the Product Support Eligibility Matrix for the complete list of WIMS supported products.

For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Services - Americas group, by telephone, if you have an urgent issue.