Web Incident Management System (WIMS)

Currently, WIMS support is only provided by Kofax Technical Services - Americas.

Welcome to the Kofax Web support option! The WIMS system allows eligible Kofax - Americas contacts to enter new Web based support incidents, receive responses to their existing WIMS support incidents, and review their existing WIMS support incident history online. Once a new incident has been submitted, the eligible contact should receive an update notification via email within one business day of their WIMS submission.

If you have never logged into WIMS, click below to complete a WIMS login request.

Please refer to the Product Support Eligibility Matrix for the complete list of WIMS supported products.

 

Login to WIMS to create a new or access your existing Web support incidents on products for which
you have eligible support.

Login:
(Email address)
Password:
(CaSe SeNsiTive)

 

Forgot Your Password? Please Click Here

For companies that have a current 24x7 support contract, please contact your designated Kofax Technical Services - Americas group, by telephone, if you have an urgent issue.